FAQ
Questions, answered.
Everything you need to know about reserving your KELP FIN and joining our founding community.
What does my reservation secure?
Your payment secures one of only 500 individually numbered Founders Edition KELP FIN's (either one of 300 Coastal Editions or 200 Founding Member Editions) and your place in our founding community.
Has the KELP FIN already been made?
The design and engineering have been completed, with the first editions now in production.
What happens after I reserve?
You will receive an email confirming your reservation and Founding Member status. We will then keep you informed as the FIN moves through prototyping, testing, manufacturing and delivery.
When will my FIN be produced and delivered?
Production is planned to begin once the Founding Member reservation phase is complete, with delivery anticipated from December 2026. We will confirm the expected timing before production begins. You will need to make payment in full (the balance of R2,400 due) in order for delivery to be made to you.
How often will I be kept informed?
You will receive regular updates at every important stage of the journey and hear from us at least once a month.
Will my FIN have its own number?
Yes. Every Founders Edition FIN will be individually numbered from 001 to 200 (Founding Members) or 01 to 50 (for each of the Coastal Editions), allocated in the order reservations are confirmed.
How will my FIN be delivered?
Your FIN will be securely packaged and delivered to your chosen South African address. Delivery timing will be confirmed before dispatch.
Can I receive a full refund?
Yes. Your reservation is fully refundable until the first production run is formally confirmed and you have made your payment in full. Thereafter you will have a 10-day grace period after you receive your Kelp Fin to return the Kelp Fin at your own cost and receive a full refund. If KELP is unable to proceed with production, you will receive a full refund.
Still have a question?
Email support@kelpplay.com, or read the full terms of a reservation in the Reservation Agreement.